Payment Policy
1. Initial Deposit and Payment Terms
Upon the start of execution of a service contract between Quillen Construction and Remodeling and or Quillen Excavation and Land Clearing and the Client, an initial deposit of (an agreed upon amount) the total project cost is required to secure the project start date and cover preliminary costs such as labor, materials, permits, and other necessary expenses. This deposit is non-refundable and shall be applied toward the total project cost.
2. Refunds and Project Commencement
Once the construction project has commenced, as defined by the beginning of any work on the premises, the Client acknowledges and agrees that the Company will have incurred substantial costs, including but not limited to labor, materials, and equipment. Therefore, the Client shall not be entitled to any refund once the project has commenced.
Commencement of the project is defined as:
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The arrival of workers or contractors at the site to begin construction or demolition work.
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Delivery of materials to the site for use in the project.
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Any preparation or activity that indicates the start of the construction process, regardless of whether construction is visibly ongoing.
3. Cancellation of Services Before Commencement
If the Client cancels the project before it has commenced, the Client is entitled to a full refund of the deposit, minus any costs already incurred by the Company. These costs may include, but are not limited to, expenses related to permitting, procurement of materials, and any pre-project administrative work.
4. No Refund After Work Has Begun
Once any work has begun as outlined in Section 2, the Client agrees that no refunds will be provided under any circumstances, including but not limited to:
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Cancellation of the project at any stage after the commencement of work.
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Dissatisfaction with the progress or completion of work.
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Delay in the project timeline, provided such delays are not caused by the Company’s negligence or breach of contract.
5. Disputes and Claims
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If any dispute arises regarding the services provided, the Client agrees to follow the dispute resolution process outlined in the service contract. Should a legal dispute occur, both parties agree to resolve the matter under the jurisdiction of the courts in the state of Tennessee, with the Company’s policy on non-refundable deposits being upheld.
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6. Material and Labor Changes
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If the Client requests material or labor changes after the project has commenced, any additional costs will be billed separately and will not constitute grounds for a refund.
7. Legal Enforceability
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This Refund Policy is legally binding upon execution of the service contract between the Client and the Company. The terms set forth in this Refund Policy are enforceable in the state of Tennessee. If any provision is found to be unenforceable by a court of law, the remaining provisions will remain in full effect.